Extend Protection Plan

I recently purchased a Hiboy e-scooter and have been quite disappointed with its performance. The scooter does not live up to the advertised range of 65 km on a single charge. Additionally, the battery usage varies significantly every time I use it for my commute, even though the distance remains the same.

Another frustrating issue is the display message "FU" that appears once the battery is fully charged. This message is confusing and potentially offensive, and customer service could not explain what it means.

I chose Hiboy over Ninebot, but I now regret this decision. Although customer service sent me new batteries, the replacement process is extremely complicated, involving the removal of wires.

Overall, my experience with the Hiboy e-scooter has been very unsatisfactory.

Hello, I appreciate that Hiboy wants to rule out certain things remotely, but I hope they will follow though with sending a shipping label so I can send everything back and fix it right. Three batteries and the harness and charging jack. Hopefully I get the scooter back in a relatively good time.

The Extended Warranty Plan is great satisfy’s needs of extra caution and extra need of Warranty plans due to my type of use and my status as a Student. Extended Warranty Plan is highly recommended do buy it along your E-Bike.

Not worrying about any malfunction is a weight off my shoulders.

I had a couple things go wrong with the bike which was my fault and they covered it I couldn’t believe it trust me get the extended warranty

Love the bike hate the brakes so much will have to remove them and change for something better